Application Support Lead

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Application Support Lead

  • Location:

    City of London

  • Sector:

    Infrastructure

  • Job type:

    Permanent

  • Salary:

    £65k - £75k

  • Contact:

    Simon Wood

  • Contact email:

    simon.wood@requiredit.com

  • Job ref:

    8830

  • Published:

    about 2 months ago

  • Expiry date:

    2021-04-08

  • Startdate:

    ASAP

​We are seeking an experienced Application Support Team Lead to join a prestigious investment company based in London. The role will be to manage the day to day activities of the 2nd line Application Support team and we are looking for a candidate who can bring structure and cohesion to the team as well as hands-on senior level technical skills.

This is a technical role and as such you will need broad technical knowledge including, but not limited to, the following areas;

  • Dynamics 365 CRM & Dynamics 2016

  • SharePoint 2010 through to SharePoint Online

  • SharePoint workflow

  • SQL database skills including SQL scripting

  • SQL Services Reporting Server (SSRS)

  • PowerBI

  • PowerShell scripting


To be successful in the role you need to possess the following soft skills and attributes;

  • A minimum of eight years working in the level 2 or 3 application support space.

  • Previous experience of operating in a Team Lead capacity

  • ITSM service awareness, preferably IT Infrastructure library (ITIL) certification.

  • Excellent technical and analytical troubleshooting skills

  • Positive can-do attitude, be open and welcoming to change, be a self-starter and be self-motivated.

  • The ability to anticipate objections, builds on other people’s ideas, and improve service standards.

  • Strong communication skills, active listening, verbal and written communication skills.

  • Strong time management skills, adjusting workloads to rapidly changing priorities.

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