We are seeking an experienced Application Support Team Lead to join a prestigious investment company based in London. The role will be to manage the day to day activities of the 2nd line Application Support team and we are looking for a candidate who can bring structure and cohesion to the team as well as hands-on senior level technical skills.
This is a technical role and as such you will need broad technical knowledge including, but not limited to, the following areas;
Dynamics 365 CRM & Dynamics 2016
SharePoint 2010 through to SharePoint Online
SQL database skills including SQL scripting
SQL Services Reporting Server (SSRS)
To be successful in the role you need to possess the following soft skills and attributes;
A minimum of eight years working in the level 2 or 3 application support space.
Previous experience of operating in a Team Lead capacity
ITSM service awareness, preferably IT Infrastructure library (ITIL) certification.
Excellent technical and analytical troubleshooting skills
Positive can-do attitude, be open and welcoming to change, be a self-starter and be self-motivated.
The ability to anticipate objections, builds on other people’s ideas, and improve service standards.
Strong communication skills, active listening, verbal and written communication skills.
Strong time management skills, adjusting workloads to rapidly changing priorities.