We are seeking a highly skilled and experienced Dynamics 365 Architect with expertise in Power Apps to join our team. As a Dynamics 365 Architect, you will play a pivotal role in designing, implementing, and optimizing Dynamics 365 solutions for our clients across various industries. Additionally, you will leverage your expertise in Power Apps to create custom applications that address our clients' unique business requirements.
*Responsibilities:*
- Lead the design and architecture of Dynamics 365 solutions, ensuring alignment with clients' business objectives and requirements.
- Collaborate with cross-functional teams to gather and analyze client requirements, translating them into comprehensive solution designs.
- Develop and customize Power Apps to extend the functionality of Dynamics 365 and address specific business needs.
- Provide technical guidance and support to development teams throughout the implementation life cycle.
- Conduct solution demonstrations and workshops to showcase the capabilities of Dynamics 365 and Power Apps to clients.
- Stay abreast of the latest trends and developments in Dynamics 365 and Power Platform technologies, continuously enhancing your skills and knowledge.
*Experience Required*
- Proven experience as a Dynamics 365 Architect, with a strong understanding of Dynamics 365 modules such as Sales, Customer Service, Field Service, and Finance.
- Extensive experience in designing and implementing custom solutions within the Dynamics 365 platform.
- Proficiency in Power Apps development, including canvas apps, model-driven apps, and Power Apps portals.
- Strong knowledge of Power Platform components such as Power Automate (Flow) and Power BI.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
- Microsoft certifications in Dynamics 365 and Power Platform (eg, MB-300, PL-400) are highly desirable.
Minimum of 4-5 years of experience in 1st line support, with a stable work history (preferably 3+ years in the last permanent role).
- Prior experience in a banking/finance environment is mandatory.
- Candidates with call centre or helpdesk phone agent roles will only be considered if they have compelling on-floor experience as well.
2. Education and Technical Background:
- Preference for candidates with higher education or an IT background.
- Proficient in Microsoft desktop platforms, including Teams and Office365 (O365) suite.
- Hands-on experience with Windows 10 and Windows 11 operating systems.
- Familiarity with SCCM or application packaging.
- Experience in laptop build and provisioning.
3. Technical Skills:
- Extensive knowledge and experience in technical troubleshooting.
- Proficient in using ServiceNow for issue tracking and resolution.
- Familiarity with user induction processes.
- Competence in access control and active directory management.
4. Application Support:
- Mandatory experience with Microsoft Office 365.
- Secondary experience with Microsoft Dynamics, T24 Core Banking, SAP, Swift, Smartstream, AlphaTax, Bloomberg, Excel Macro VBA, and SharePoint.
5. Soft Skills:
- Excellent communication skills with the ability to interact effectively with end-users.
- Must be approachable, possess good user-facing skills, and be a self-starter.
- Team player with the endurance to thoroughly investigate and resolve issues.
If you are a proactive and skilled IT professional with a background in banking/finance, and you meet the criteria outlined above, we invite you to submit your application.
Utilize the internal system to record and manage all service desk interactions, ensuring accurate prioritization, investigation, and resolution of incidents.
- Collaborate with 2nd Line, DevOps, and Development teams to investigate and address customer-affecting bugs and issues.
- Contribute to knowledge enhancement by proactively creating and updating knowledge base articles to improve fault resolution at the 1st Line.
- Be part of an inspiring career with ample opportunities for growth within our business.
**About You:**
As the ideal candidate, you possess:
- Strong communication skills and high attention to detail.
- Previous experience in a technical service desk role.
- An interest in Application Support or Software Development career paths.
- Minimum A-level standard or equivalent.
- Highly analytical with excellent organization and problem-solving skills.
- Willingness to take ownership of issues and drive progress until resolution.
- Ability to actively listen and translate user requirements into technical solutions.
- Customer service experience.
**Desirable Skills:**
While not essential, the following skills would be advantageous:
- CompTIA A+ or equivalent.
- ITIL v3 Foundation or previous Service/Support Desk experience.
- Basic Windows troubleshooting skills.
- Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc).
- Knowledge of IT security (firewalls, anti-virus, etc).
- Experience in technical authoring, both internal (knowledge base) and customer-facing support documentation or articles.
We aim to understand the needs of individuals within the specialist skills marketplace in order to secure contracts or careers that best fit their talent.
We constantly strive to provide the highest level of service and care to candidates throughout the recruitment process.
Required IT's consultants are ready to help with every step of the recruitment process, and will offer advice and input based on their extensive knowledge and experience.
If you're interested in one of our open positions, start by applying here and attaching your resume.
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